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Live Video Try-On uses the shopper’s camera to show the selected product in real time. It appears as a second mode from the existing Try On action on products where Try On is enabled.
Looksy presents Live Video in its active-feature and plan interfaces, but availability is evaluated again when a session starts. Check the status shown in Dashboard, Plans, and Settings for your store before promoting the feature.

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Before you start

Confirm that:
  • your store is eligible for Live Video Try-On in Looksy;
  • Try On is enabled on the products you want to test;
  • your credit balance and usage limits can fund a session;
  • you have a current browser and device that can grant camera access.

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Enable Live Video Try-On

  1. In Shopify Admin, open Looksy.
  2. Select Settings, then Photo & Video.
  3. Turn on Offer live video try-on.
  4. Set Maximum session length (seconds) between 10 and 120, or leave it blank to use the 30-second default.
  5. Review your credit balance, safety limit, and daily shopper limit.
  6. Select Save.
  7. Open an enabled product page and complete a test on a real device.
When enabled, Live Video is offered on every product that has Try On enabled. It can be temporarily hidden when the available credit or safety-limit headroom cannot fund the 10-second minimum session.

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What shoppers experience

  1. The shopper selects the existing Try On action.
  2. They choose Live video try-on instead of Photo try-on.
  3. Their browser asks for camera permission.
  4. Looksy places the live experience over the main product image. If the theme’s product-media container cannot be detected, it uses a centred modal instead.
  5. A countdown shows the remaining session time.
  6. When the shopper ends the session or the timer reaches zero, supported browsers show a looping replay with actions to save, share, retry, or remove it.
The replay recording is created in the shopper’s browser. It is page-scoped unless the shopper explicitly saves or shares it.

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How Live Video uses credits

Live Video is metered at 1 credit per 2 active seconds, rounded up, with a 1-credit minimum once a provider session begins. A session can be shorter than the configured maximum when the shopper ends it or when available credits or the billing-period safety limit provide less headroom. The daily shopper limit can prevent a new session from starting after that shopper reaches the configured allowance.

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Optional email capture

If Klaviyo is connected and a destination list is selected, Photo & Video settings can ask for the shopper’s email before Live Video begins. You can choose how many prior Live Video sessions a shopper may complete before the prompt appears, including 0 to ask before the first session.

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Troubleshooting

Confirm the availability shown for your store, the Live Video setting, Try On status for the product, and available credit and safety-limit headroom. If the store cannot fund the minimum session, Looksy hides the option instead of sending the shopper into a dead end.
Check the browser’s camera permission, confirm that another app is not blocking the camera, and retry in a current browser on the same device.
Looksy uses the modal fallback when it cannot identify the theme’s main product-image container. Test the current product template and review the theme integration before changing storefront code.
Replay recording depends on browser recording support. A recording failure does not necessarily stop the live view, but it can prevent Looksy from presenting a replay.

Understanding Credits

Review plan allowances and additional-credit terms.

Mobile Optimization

Test camera and storefront behavior on real devices.