What are Looksy Credits?
Credits are Looksy’s usage-based currency. Each time a customer completes a virtual try-on on your store, it consumes 1 credit from your account.1 try-on = 1 credit consumedCredits are deducted only when a try-on result is successfully generated. Failed uploads or errors don’t consume credits.
How Credits Work
- Customer clicks “Try On” on your product page
- Customer uploads a selfie or takes a photo
- Looksy processes the image (15-20 seconds)
- Try-on result is displayed to the customer
- 1 credit is deducted from your balance
- Button clicks without completing try-on
- Failed uploads (unsuitable images, errors)
- Testing try-on yourself (still consumes credits, but necessary for setup)
Credit Plans
Every Looksy plan includes a monthly credit allocation:| Plan | Monthly Credits | Effective Try-Ons* | Price |
|---|---|---|---|
| Free | 25 credits | ~100 try-ons | $0/month |
| Starter | 200 credits | ~800 try-ons | $29/month |
| Growth | 1,000 credits | ~4,000 try-ons | $79/month |
| Pro | 3,000 credits | ~12,000 try-ons | $149/month |
How Many Credits Will I Use?
Use this calculator to estimate your monthly credit needs:Credit Usage Calculator
Step 1: Estimate Monthly Visitors How many people visit your product pages each month?- Check Shopify Analytics → Online Store → Sessions
- Focus on product page visits (not homepage)
- First month (low awareness): 5-10%
- After promotion (emails, homepage banner): 15-25%
- Mature feature (3+ months): 20-35%
- Conservative (10% engagement): 500 × 0.10 = 50 credits
- Optimistic (20% engagement): 500 × 0.20 = 100 credits
- Recommended plan: Free (25 credits) or Starter (200 credits)
- Conservative (15% engagement): 5,000 × 0.15 = 750 credits
- Optimistic (25% engagement): 5,000 × 0.25 = 1,250 credits
- Recommended plan: Growth (1,000 credits) or Pro (3,000 credits)
- Conservative (20% engagement): 20,000 × 0.20 = 4,000 credits
- Optimistic (30% engagement): 20,000 × 0.30 = 6,000 credits
- Recommended plan: Pro (3,000 credits) or contact sales for custom plan
Start with a conservative estimate. It’s better to upgrade mid-month than to over-purchase credits you won’t use.
What Happens When You Run Out of Credits?
When your credit balance reaches 0:- Try-on stops working – Button may hide or show “out of credits” message
- Your store continues working normally – No impact on product pages or checkout
- You’re notified via email – Alert sent when you hit 20% remaining and 0% remaining
- You can upgrade immediately – Add more credits by upgrading your plan
Grace Period
Free plan: No grace period (feature stops at 0 credits) Paid plans: 50-credit emergency buffer to prevent sudden shutoff This buffer prevents the feature from stopping abruptly if you exceed your plan by a small amount.When to Upgrade Your Plan
Signals It’s Time to Upgrade
1. You’re consistently using 80%+ of your credits- Current plan is too small
- Upgrade before you run out
- Clear sign you need a larger plan
- Upgrade immediately to restore functionality
- More visitors = more try-ons
- Upgrade proactively to avoid running out
- If 30%+ of visitors use try-on, you’ll need more credits
- Good problem to have! Upgrade to support demand.
- If virtual try-on is driving conversions and reducing returns
- Investing in more credits pays for itself
How to Upgrade
- Go to Looksy Dashboard → Plans & Billing
- Click “Upgrade Plan”
- Select the plan that fits your needs
- Confirm and update billing
- New credits are available immediately
How to Monitor Credit Usage
Check Your Balance
In Looksy Dashboard:- Open Looksy app in Shopify admin
- Dashboard shows current credit balance at top
- See daily usage chart
- Credits remaining: How many credits left this month?
- Credits used today: Current daily usage
- Average daily usage: Credits per day over last 7 days
- Days until reset: When your credits refill
Set Up Usage Alerts
Automatic email alerts:- 80% used: “You’ve used 80% of your monthly credits”
- 100% used: “You’re out of credits – upgrade to restore virtual try-on”
Usage Patterns to Watch
Healthy usage:- Steady daily usage (10-20 credits/day)
- Gradual increase as feature gains awareness
- Peaks on weekends or during promotions
- Sudden spike (possible issue or viral post)
- Very low usage despite high traffic (button not visible? lack of promotion?)
- Running out before mid-month (need to upgrade)
Check your dashboard weekly to stay aware of usage trends and avoid surprises.
Optimizing Credit Usage
Get More Value from Each Credit
1. Promote the Feature- Homepage banner
- Email announcements
- Social media posts
- Product page callouts
- Enable try-on on products with highest return rates
- Disable products with very low engagement
- Use analytics to identify winners
- Better images = better results = higher engagement
- Multiple angles (up to 4 images per product)
- Clear, high-resolution photos
- Use analytics to see which products perform best
- Disable low-performers if credits are tight
- Focus credits on products that drive conversions
Credit Usage Examples
Example 1: Fashion Boutique (Small Store)
Profile:- 800 product page visits/month
- 20% engagement rate
- 160 try-ons/month
Example 2: Activewear Brand (Mid-Size)
Profile:- 8,000 product page visits/month
- 25% engagement rate
- 2,000 try-ons/month
Example 3: Multi-Brand Retailer (Large Store)
Profile:- 30,000 product page visits/month
- 30% engagement rate
- 9,000 try-ons/month
Common Questions
Do credits expire?
Do credits expire?
Yes, credits reset monthly on your billing date. Unused credits don’t carry over to the next month. Use them or lose them.
Can I buy extra credits without upgrading?
Can I buy extra credits without upgrading?
No, credits are tied to your plan. To get more credits, you need to upgrade to a higher tier. Contact sales for custom plans if standard tiers don’t fit.
What if I exceed my plan by a small amount?
What if I exceed my plan by a small amount?
Paid plans have a 50-credit emergency buffer. You won’t be immediately cut off if you exceed your plan slightly. But the feature will stop once the buffer is consumed.
Do test try-ons consume credits?
Do test try-ons consume credits?
Yes. When you test virtual try-on yourself during setup, those test try-ons consume credits. Factor in 5-10 credits for testing when choosing your plan.
Can I downgrade if I'm not using all my credits?
Can I downgrade if I'm not using all my credits?
Yes. You can downgrade at any time. Changes take effect on your next billing date. Downgrade if you’re consistently using < 50% of your credits.
What happens if traffic spikes unexpectedly?
What happens if traffic spikes unexpectedly?
You may run out of credits mid-month. Upgrade immediately to restore functionality. For predictable spikes (sales, holidays), upgrade proactively before the event.
How do I get a refund for unused credits?
How do I get a refund for unused credits?
Credits are non-refundable. If you’re consistently not using your credits, downgrade to a smaller plan for future months. Unused credits don’t carry over.
Credit Management Best Practices
1. Start Conservative
- Begin with Free plan (25 credits) or Starter (200 credits)
- Monitor usage for 2-4 weeks
- Upgrade based on actual usage, not estimates
2. Check Dashboard Weekly
- Monitor credit balance every Monday
- Track daily usage trends
- Adjust plan if needed mid-month
3. Upgrade Proactively
- Don’t wait until you hit 0 credits
- Upgrade at 80% to avoid interruption
- Plan for seasonal spikes (holidays, sales)
4. Use Analytics to Optimize
- Identify high-ROI products
- Disable low-performers if credits are tight
- Focus credits where they drive most value
5. Promote the Feature
- Higher engagement = better ROI per credit
- Email subscribers about virtual try-on
- Add homepage banner
- Mention in product descriptions
Well-managed credits deliver 5-10x ROI. Monitor usage, upgrade when needed, and focus on high-impact products.