Can shoppers use Looksy on mobile?
Looksy provides a browser-based shopper flow, but mobile behavior depends on the device, browser, permissions, theme, network, and input image. Test the complete experience on the devices that matter to your store.What should I test?
- current iOS and Android devices used by your shoppers;
- Safari and Chrome, plus other browsers that represent meaningful traffic;
- taking a photo and selecting an existing image;
- permission denied, upload failure, processing, and retry states;
- portrait and landscape layouts;
- product and variant selection after returning to the page;
- slower connections and older supported devices.
Does a shopper need camera access?
Camera permission may be needed when a shopper chooses to take a new photo. An existing image may be selected through the browser’s upload flow. Exact options can vary by device and browser.What if mobile does not work?
Record the product URL, device, operating-system version, browser version, theme, connection type, and exact steps. Confirm that permissions and the selected image are valid, then reproduce the issue before contacting support.Do not assume identical performance or compatibility across every mobile device and browser. Verify with current store traffic and representative hardware.
Mobile Optimization
Run a structured mobile QA pass.
Performance
Investigate a measured slowdown.