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Looksy can connect to Klaviyo so eligible shopper activity can support Klaviyo segments and flows. Looksy’s current integration includes consented email capture and three intent events.
Integration availability can depend on your Looksy environment. Continue only when Klaviyo appears as an interactive card under Integrations. If it is absent or marked unavailable, contact Looksy support.
Looksy Integrations page showing available Klaviyo and Shopify Flow cards and a Gorgias card marked Coming soon.

Klaviyo and Shopify Flow are available integration cards, while Gorgias is clearly marked Coming soon. This example uses a Looksy test store.

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Connect Klaviyo

  1. In Shopify Admin, open Looksy.
  2. Select Integrations, then choose Klaviyo.
  3. Select Connect.
  4. Review and approve the requested access in Klaviyo.
  5. Return to Looksy and confirm that the status is Connected.
  6. Choose the merchant-owned Klaviyo list that should receive captured emails.
  7. Select Save.
If the list you need is missing, create it in Klaviyo, then return to Looksy and select Refresh lists.

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Configure email capture

The selected Klaviyo list controls where consented addresses are added. The timing of Looksy’s shopper email prompt is managed separately:
  1. In Looksy, open Settings.
  2. Open Photo & Video.
  3. Configure photo or Live Video email capture and save.
Do not use a list unless its consent and messaging settings match how you intend to contact shoppers. Looksy’s event path does not turn an unsubscribed shopper into a subscribed one without explicit capture consent.

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Events sent to Klaviyo

Shopify’s Klaviyo app sends Placed Order separately; Looksy does not replace that event. Looksy does not send raw shopper uploads, raw body measurements, names, postal addresses, or phone numbers as these event properties. Size-recommendation events contain the recommended size and confidence rather than the shopper’s measurements.

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Remove the integration

  1. Open Looksy → Integrations → Klaviyo.
  2. Select More actions.
  3. Select Remove integration.
  4. Confirm Remove Klaviyo.
Removing the integration stops Looksy’s Klaviyo events and email capture, and removes the saved list selection and connection from Looksy.

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Troubleshooting

Select Reconnect on the Klaviyo integration page. Looksy can keep email capture available while event delivery waits for the required event permission.
Refresh the available lists, then select a current list and save. If no lists appear, create one in Klaviyo first.
If Looksy reports that Klaviyo is not configured for the current environment, contact Looksy support. Do not send OAuth credentials by email.