When should I turn try-on off?

Read the signals in your own funnel

Looksy's analytics show what shoppers try on, add to cart, and buy, and that funnel is where the answer lives. Two patterns justify the question. First, try-on starts stay low even after you have fixed visibility — moved the block where shoppers actually see it, made the button clear, mentioned the feature on the page. Second, the feedback shoppers leave on results keeps flagging the same problems after you have replaced the source photos that cause them. Either pattern, sustained over weeks rather than days, says the feature is not earning its place on the page for those products.

Scaling back is a valid outcome

Off is not the only alternative to on. You control which products carry the try-on block, so the middle path is often the right one: keep try-on on products where the funnel shows try-ons converting to purchases, and remove it from categories where results disappoint or nobody starts. A store that ends up with try-on on twenty strong products instead of two hundred mixed ones has not failed at try-on — it has found where the feature pays. Revisit the trimmed categories later if their photography or catalog changes.

The mechanics of switching off

Looksy runs as a theme app extension, so turning it off is a theme-editor action, not a code change. To go quiet without losing your setup, hide or remove the app block in the theme editor — the app stays installed and can come back later. To leave entirely, uninstall the app — because it never edits theme code, the uninstall is clean and leaves nothing behind in your theme. Before either step, write down what you learned — which products, which feedback patterns, which photos — so a future test starts ahead of this one.

There is no sunk cost to defend

The economics of stopping are mild. The Free plan's unlimited try-ons mean a store can run a full, honest test without paying for credits, and paid plans bill usage-based through Shopify with no contracts, so nothing locks you in. That changes the psychology: you are not recouping an investment, you are reading a result. If your funnel says off, switching off is the correct use of the data, not an admission the test was wasted. Catalogs, photography, and audiences change — the door back is a theme-editor block away.

Sources: the public Shopify App Store listing for Looksy. Last checked 27 July 2026.

Related questions: Does try-on affect my Shopify bill? · Can I run try-on only during peak season? · How do I set a try-on credit budget?