What should I do if shoppers ignore try-on?

Check where the block sits on your product page

The Looksy block is a theme app extension, positioned freely in the theme editor with no theme code edits. That freedom cuts both ways: if the block landed below your reviews, size chart, and related products, many shoppers scroll past the buy button and never reach it. Open the theme editor, look at where the block actually renders on a phone-sized screen, and try moving it closer to the product imagery and price. There is no published guidance on the best position, so treat placement as a test, not a setting you get right once.

Tell shoppers what clicking actually costs them

A shopper who ignores the button may simply not know what it does. Looksy's flow is light — one uploaded photo, a result on the product page in about 20 seconds, no app download, no account, no camera permission — but the shopper cannot see any of that from a bare "Try on" label. Many will assume a sign-up form or a camera prompt is coming and skip it. Say the flow out loud in the button or the line beside it: one photo, about twenty seconds, done. If usage rises after that change alone, the problem was hesitation, not interest.

Audit the product photos feeding the results

Try-on quality depends on your catalog images: clear, product-focused photos generate the best results, and full views beat cropped shots for apparel. If your photos are heavily cropped, cluttered, or stylized, early users get weak renders, do not bother retrying, and never share results — so try-on stays invisible to everyone else. Shoppers can download and share results, which only helps you when the results are worth sharing. Before concluding shoppers do not care, run your own products through try-on on a handful of pages and judge the output honestly. Fix the photos on those products first, then watch whether behavior changes.

Let analytics settle it — and accept the answer

Looksy's analytics report what shoppers try on, add to cart, and buy. Put that against your product page traffic in Shopify: if try-ons stay near zero after you have fixed placement, copy, and photos, your shoppers are telling you something. Scaling back is a legitimate response — run try-on on fewer products, or drop to the Free plan, which keeps unlimited try-ons with Looksy branding and up to $100 of additional revenue. Billing is usage-based through Shopify with no contracts, so shrinking your footprint costs nothing but the decision. A tool your shoppers ignore should not command a growing budget.

Sources: the public Shopify App Store listing for Looksy. Last checked 27 July 2026.

Related questions: Does try-on help with sizing inclusivity? · What should my privacy page say about try-on? · Does try-on work on tablets and desktop?