What support does Looksy offer?
Looksy provides app support directly, per its Shopify App Store listing, which also links self-serve resources: an FAQ, a tutorial, app documentation, and a privacy policy. Specific channels and response hours aren’t published, so check the listing’s support section for current options.
What the App Store listing commits to
The listing states that app support is provided by Looksy itself — the developer, not a third-party agency. It links four resources: a privacy policy, an FAQ, a tutorial, and app documentation. That is the published commitment; the listing doesn’t specify support channels, hours, or response-time targets, and Looksy publishes no support SLA. Treat anything beyond the listing as something to verify directly: open the app’s listing or its support area in your Shopify admin and see which contact options appear for your store.
The self-serve resources and what each is for
Start with self-serve for most questions. The tutorial is the natural first stop when installing or positioning the try-on block in your theme editor. The app documentation is where to look for how each feature works — try-on, bundles and upsells, size help, email follow-up, and analytics. The FAQ covers recurring merchant and shopper questions. The privacy policy matters when a customer asks how an uploaded photo is handled, or when your own legal review needs a source document. For anything these don’t answer — billing oddities, a result that looks wrong, credit questions — go to direct support.
How to find the actual support contact
Shopify standardizes where support contact lives: App Store listings include a support section, and installed apps expose the developer’s contact through the Apps area of your Shopify admin. That is where to find Looksy’s current channel — email, form, or in-app messaging — since Looksy doesn’t publish one elsewhere. Check the app’s settings inside your admin too, as many apps surface a help or contact link there. Because hours and response times aren’t published, send non-urgent questions with full context up front rather than counting on a live channel.
What to include so the first reply resolves it
Support moves fastest when the first message carries everything needed to reproduce the issue. Include your store URL, your Looksy plan, and the product page where the problem occurs. For a bad try-on result, attach the result image — shoppers can leave feedback on misses, but a merchant report with the image gives support more to work with. For theme issues, name your theme and where you positioned the try-on block in the theme editor. For billing questions, note that charges run through Shopify’s usage-based billing and reference the relevant invoice line.
Sources: the public Shopify App Store listing for Looksy. Last checked 27 July 2026.
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The Free plan gives you unlimited try-ons and needs no card. Run Looksy on your own products and judge the output yourself.
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