What should I ask Looksy support before scaling up?

Billing questions: downgrades, overages, and video credits

Looksy publishes its plan prices and overage rates — $0.14 per extra credit on Starter, $0.12 on Growth, $0.10 on Scale — and bills usage-based through Shopify with no contracts. What it doesn't publish is worth asking. If you downgrade to Free between busy seasons, do your settings and product selections survive? How do video sessions meter against Scale's 600 photo-or-video credits — per session, per render, or something else? Invoice timing and proration sit inside Shopify's billing system, so check Shopify's billing docs for those; put the credit and downgrade questions to Looksy support directly.

Catalog questions: variants and out-of-stock products

The listing doesn't specify how try-on handles product variants — whether a render follows the variant image a shopper selects — or how it treats products that sell out mid-session. It also publishes no category-specific behavior for items like hats, bags, watches, or swimwear. Test what you can on the Free plan's unlimited try-ons first: run your own variants and edge cases and look at the results. Then bring support only the gaps you couldn't verify yourself, with product URLs attached, so the answers apply to your catalog rather than a generic one.

Operations questions: multiple stores and markets

If scaling means a second store, an expansion store, or selling into new regions with Shopify Markets, ask before you build a plan around it. The listing doesn't state whether one subscription covers multiple stores or whether each store needs its own install and plan, and it doesn't describe behavior on Markets storefronts — translations, local currencies, duplicated catalogs. These answers change your cost model, so get them in writing. If selling or transferring the store is even a possibility, ask how the app and its billing would move to a new owner too.

Data questions, and where to send all of this

Read the app's privacy policy first, then ask support what it leaves open for your situation: how long uploaded shopper photos are retained, and how photos of minors are handled if your store sells kids' sizes. Both matter more as volume grows. As for where to ask, start from Looksy's App Store listing and check any documentation linked there before writing in — the questions above are the ones the published material doesn't answer, so they are the ones worth support's time. Keep the replies with your store records so the answers survive staff changes.

Sources: the public Shopify App Store listing for Looksy. Last checked 27 July 2026.

Related questions: What happens to try-on if I sell or transfer my store? · How do I add virtual try-on to my Shopify store? · What happens to try-on when I switch themes entirely?