What devices and browsers support virtual try-on?

Photo try-on runs in the browser, not an app

The photo flow is deliberately lightweight: a shopper uploads one photo on the product page and the result appears in the browser in about 20 seconds. There is no app to download, no account to create, and no live camera permission to grant, because the photo flow works from an uploaded image rather than a live feed. That keeps the practical requirements modest — a browser that can load your store and handle an image upload — but Looksy doesn't publish a formal compatibility list, so treat broad support as the design intent and confirm it with testing rather than assuming it.

Why the browser matters more than the operating system

Because try-on renders inside the storefront page, the practical requirement is a reasonably current browser — the kind that already handles your theme, checkout, and image uploads. A shopper who can complete a purchase on your store is starting from a good baseline for a photo try-on, though only testing confirms it. Looksy installs as a theme app extension with no theme code edits, so it lives inside your storefront rather than adding a separate technical layer shoppers must support. If issues surface anywhere, older browsers that already struggle with modern Shopify themes are the place to look first — verify against your own traffic instead of trusting any generic list.

Realtime video try-on is the exception

The Scale plan ($79/mo) adds Realtime video try-on, which works differently from the photo flow: it is built around live video rather than a single uploaded image, so don't assume its device and browser requirements match. Looksy's listing doesn't publish a compatibility matrix for video try-on, so before you build plans around it, confirm the requirements in the app or with Looksy support — including which browsers support it and what permissions shoppers will be asked to grant. Treat photo try-on as the safer default and video as a feature to verify for your specific audience.

How to verify support for your own shoppers

The most reliable test is your own storefront. Open a product with try-on enabled on the phones and computers you have available, run a real photo try-on, and confirm the result appears correctly in your theme. Then check Shopify's reports to see which devices and browsers actually visit your store, and prioritize testing the top few. If something misbehaves on a browser your traffic depends on, raise it with Looksy support along with the device and browser version — that is faster and more accurate than relying on any generic compatibility list.

Sources: the public Shopify App Store listing for Looksy. Last checked 27 July 2026.

Related questions: What languages does virtual try-on support? · What happens to a shopper’s photo in virtual try-on? · Can shoppers download and share try-on results?