Is virtual try-on accessible to all shoppers?

Try-on is visual by nature, so the page must stand alone

A try-on result is an image. A shopper using a screen reader, or one who cannot or does not want to upload a photo, cannot get its core value — seeing the product on a body — and no setting changes that. The honest baseline is that your product page must answer every buying question without the try-on block: written descriptions that cover fit and fabric, a size chart with real measurements, and descriptive alt text on your product images. Treat try-on as an enhancement for the shoppers who can use it, never as the only place where essential product information lives.

Published facts lower practical barriers, not every barrier

The published shopper flow does remove several practical obstacles: no app download, no account, and no camera permission, because the shopper uploads one photo they already have and control. Results arrive in about 20 seconds, and shoppers can retry, leave feedback, and download or share the image. The experience supports 47 languages. Those are real reductions in friction, but none of them is an accessibility conformance claim. Looksy publishes nothing about WCAG levels, keyboard support, or assistive-technology behavior, so do not repeat such claims in your own accessibility statement — describe only what you have verified in your store.

Test keyboard and screen-reader behavior in your own theme

Because nothing is published about keyboard navigation, focus handling, or screen-reader announcements, the only honest answer comes from testing. Install the Free plan, add the app block in the theme editor, and run the flow without a mouse: tab to the try-on control, trigger it, and move through the upload step. Then listen to the page with the screen reader built into your phone or computer. Your theme matters too, since the block sits inside your own layout and styles. Note what breaks, fix what your theme controls, and take the rest — including planned improvements — to Looksy support rather than assuming.

Keep an equivalent path for shoppers who skip try-on

Every job try-on does should have a non-visual backup on the same page. Fit confidence can come from Size Help, which works from your own size charts, and from measurements written into the description. Styling questions can be answered by complete copy and meaningful alt text on every product image. If some shoppers buy without ever touching try-on, that is the system working: the feature helps the shoppers it suits, and the page carries everyone else. Revisit this check whenever you redesign your product template, because accessibility is a property of the whole page, not of any single block.

Sources: the public Shopify App Store listing for Looksy. Last checked 27 July 2026.

Related questions: Does virtual try-on work for plus-size shoppers? · How do I set shopper expectations for try-on results? · What makes shoppers trust a try-on result?