Should out-of-stock products keep try-on?

What a try-on is worth when nobody can buy

A try-on on a sold-out page creates intent with nowhere to go. The shopper uploads a photo, waits about 20 seconds, sees the product on themselves — and cannot add it to cart. On Starter, Growth, and Scale, that render also used one of your monthly credits. So the question is not whether try-on works on out-of-stock pages; it is whether the intent it generates has an exit. If it does, the credit is well spent. If it does not, you are spending credits to disappoint people.

Email capture gives the intent somewhere to go

Email capture is included from the Starter plan up, with follow-up through Klaviyo or Shopify Flow. That changes the math on out-of-stock pages. A shopper who tried a product on themselves and left an email is warm demand you can invite back when inventory returns. Before relying on that, confirm in your own setup what data arrives with each capture and whether your Klaviyo or Flow account can segment those contacts by product for a restock message. If you run email capture, keeping try-on live on out-of-stock products is defensible. If you do not, the strongest signal a shopper can send evaporates on the page.

Check whether your theme shows the block at zero stock

Looksy publishes nothing about how the try-on block behaves when a product sells out — that depends on your theme's product template and your settings, so check rather than assume. Open a sold-out product page in your storefront and see whether the block still renders and what sits next to it once add-to-cart is gone. The block is added and positioned in the theme editor with no code edits, and you can choose which products carry try-on, so whichever way you decide, the controls exist. If anything behaves unexpectedly on out-of-stock templates, that is a question for Looksy support, not a guess.

A product-by-product rule of thumb

Restocking soon with email capture running: keep try-on live and let the follow-up do its job. Discontinued for good: turn it off — a render of something nobody will ever buy helps no one and, on paid plans, still uses a credit. Not sure: watch the data. Looksy's analytics show what shoppers try on, add to cart, and buy, so you can see whether out-of-stock pages still generate try-ons; your Klaviyo or Flow list shows whether emails follow. If they do, the intent is real and worth catching. If nobody tries on what nobody can buy, the question answers itself.

Sources: the public Shopify App Store listing for Looksy. Last checked 27 July 2026.

Related questions: How does AI virtual try-on work? · Do I need new product photography for virtual try-on? · Should I mention try-on in my returns emails?