What happens to try-on if I sell or transfer my store?

What is actually published — and what isn't

Two facts from the App Store listing are relevant to a sale. Looksy bills usage-based through Shopify with no contracts, and it installs as a theme app extension — positioned in the theme editor, no theme code edits, clean uninstall. What the listing does not cover is transfer mechanics: nothing is published about whether an install, its settings, or its plan survives a change of store ownership. That silence is the point of this page — every transfer-specific detail below is a question to verify, not a fact to rely on.

Two questions to settle before the handover date

First, continuity: when Shopify transfers store ownership, does the Looksy install keep its product selections, theme placement, and plan, or does the new owner start from nothing? Ask Looksy support directly, and read Shopify's own store-transfer documentation, because app subscriptions live inside Shopify billing. Second, money: does the app charge follow the store or the outgoing owner's account, and what will the new owner see on their first Shopify bill? Get both answers in writing while you still control the store, and hand them to the buyer with the rest of the paperwork.

What to document for the buyer

Whatever the mechanics turn out to be, the buyer needs the operating knowledge that currently lives in your head: which products and collections have try-on enabled, where the app block sits in the theme editor, which plan you run and why, the overage rate you pay per extra credit, and where the analytics on try-ons, add-to-carts, and purchases live. Write it down as part of due diligence. A buyer who inherits a working feature they don't understand may simply switch it off, which quietly removes something shoppers were using.

The clean fallback: uninstall and reinstall

If the install turns out not to survive the transfer, the fallback is straightforward. Uninstalling Looksy is clean — as a theme app extension it leaves no code behind in the theme — and the new owner can install fresh from the App Store and rebuild from your handover notes. Because billing is usage-based through Shopify with no contracts, there is no term commitment for either side to unwind. The real cost of a reinstall is rebuilding the settings, which is exactly why the documentation in the previous section matters.

Sources: the public Shopify App Store listing for Looksy. Last checked 27 July 2026.

Related questions: How do I add virtual try-on to my Shopify store? · Does virtual try-on work with my Shopify theme? · What should I ask Looksy support before scaling up?