How do I brief a virtual assistant on managing try-on?

The shopper facts a VA must know cold

Most inbound questions repeat a short list of facts, so put them at the top of the brief. Shoppers upload one photo and see the result on the product page in about 20 seconds. They do not need an app, an account, or camera permission. They can retry if a result looks off, leave feedback, and download or share the image. Results also depend on the store's own images — clear, product-focused photos generate best, and for apparel a full view beats a cropped one — useful context when a shopper asks why a result looks wrong. Results on the Free plan carry Looksy branding; removal starts with the Starter plan.

What your VA can safely handle

Day-to-day management fits comfortably inside a VA's remit. They can watch the analytics, which report what shoppers try on, add to cart, and buy, and flag products attracting try-ons but not conversions. They can adjust which products have try-on enabled as your catalog changes. And they can collect shopper feedback from the built-in feedback option and summarize it for you weekly. Write these as standing tasks with a cadence, not vague ownership — "check analytics Monday, update enabled products after each drop, log feedback in a shared doc" is a brief a VA can execute.

What stays with the account owner

Keep anything with billing consequences to yourself. Plan changes — moving between Free, Starter, Growth, and Scale — extra credit spend, and any decision to pause or uninstall the app all run through your Shopify admin, where Looksy's usage-based billing lives. A VA monitoring credit usage is helpful; a VA changing plans is a liability. The clean split: the VA reports that credit usage is trending toward the plan's limit, and you decide whether to upgrade. Put that reporting threshold in the brief explicitly, so the handoff happens before credits run out rather than after.

Escalation paths and the script your VA writes

End the brief with where to go when the answer is not in it. Anything that looks like a bug, a billing discrepancy, or a repeated result-quality problem should escalate to Looksy's support, reachable through the app's Shopify App Store listing — decide whether the VA contacts support directly or routes through you, and write that choice down. What no app provides is your store's voice: tone, refund posture, and how you describe the feature are yours to set. Have your VA draft replies to the five most common questions, review them once, then let them run.

Sources: the public Shopify App Store listing for Looksy. Last checked 27 July 2026.

Related questions: How do I launch try-on on a brand-new store? · Does try-on work with Shopify page builders? · What should my support team know about try-on?