> ## Documentation Index
> Fetch the complete documentation index at: https://withlooksy.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Klaviyo

> Connect Klaviyo to receive eligible Looksy try-on, size-recommendation, add-to-cart, and consented email-capture activity.

Looksy can connect to Klaviyo so eligible shopper activity can support Klaviyo segments and flows. Looksy's current integration includes consented email capture and three intent events.

<Note>
  Integration availability can depend on your Looksy environment. Continue only when **Klaviyo** appears as an interactive card under **Integrations**. If it is absent or marked unavailable, contact Looksy support.
</Note>

<Frame caption="Klaviyo and Shopify Flow are available integration cards, while Gorgias is clearly marked Coming soon. This example uses a Looksy test store.">
  <img src="https://mintcdn.com/looksy/cDalleOs3GPYpgox/images/integration/integrations-overview.jpg?fit=max&auto=format&n=cDalleOs3GPYpgox&q=85&s=fd0ff3048755dec1b9ce89e9c5d9c67c" alt="Looksy Integrations page showing available Klaviyo and Shopify Flow cards and a Gorgias card marked Coming soon." width="1040" height="664" data-path="images/integration/integrations-overview.jpg" />
</Frame>

## Connect Klaviyo

1. In **Shopify Admin**, open **Looksy**.
2. Select **Integrations**, then choose **Klaviyo**.
3. Select **Connect**.
4. Review and approve the requested access in Klaviyo.
5. Return to Looksy and confirm that the status is **Connected**.
6. Choose the merchant-owned Klaviyo list that should receive captured emails.
7. Select **Save**.

If the list you need is missing, create it in Klaviyo, then return to Looksy and select **Refresh lists**.

## Configure email capture

The selected Klaviyo list controls where consented addresses are added. The timing of Looksy's shopper email prompt is managed separately:

1. In Looksy, open **Settings**.
2. Open **Photo & Video**.
3. Configure photo or Live Video email capture and save.

<Warning>
  Do not use a list unless its consent and messaging settings match how you intend to contact shoppers. Looksy's event path does not turn an unsubscribed shopper into a subscribed one without explicit capture consent.
</Warning>

## Events sent to Klaviyo

| Event                                       | When it applies                                                                                       |
| ------------------------------------------- | ----------------------------------------------------------------------------------------------------- |
| `Tried On`                                  | A shopper completes a virtual try-on and has an eligible consent-linked identity.                     |
| `Looksy Size Recommended`                   | An eligible shopper receives a product-specific size recommendation.                                  |
| `Looksy Product Added to Cart After Try-On` | An eligible shopper adds the tried-on product and variant to the cart within two hours of the try-on. |

Shopify's Klaviyo app sends `Placed Order` separately; Looksy does not replace that event.

Looksy does not send raw shopper uploads, raw body measurements, names, postal addresses, or phone numbers as these event properties. Size-recommendation events contain the recommended size and confidence rather than the shopper's measurements.

## Remove the integration

1. Open **Looksy → Integrations → Klaviyo**.
2. Select **More actions**.
3. Select **Remove integration**.
4. Confirm **Remove Klaviyo**.

Removing the integration stops Looksy's Klaviyo events and email capture, and removes the saved list selection and connection from Looksy.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Klaviyo asks for updated permissions">
    Select **Reconnect** on the Klaviyo integration page. Looksy can keep email capture available while event delivery waits for the required event permission.
  </Accordion>

  <Accordion title="The selected list is unavailable">
    Refresh the available lists, then select a current list and save. If no lists appear, create one in Klaviyo first.
  </Accordion>

  <Accordion title="The integration cannot be configured">
    If Looksy reports that Klaviyo is not configured for the current environment, contact Looksy support. Do not send OAuth credentials by email.
  </Accordion>
</AccordionGroup>